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About the Role
Lead operational excellence at TELUS as an Operations Manager. This strategic role emphasizes workforce planning and scheduling for service delivery across Canada.
In this key leadership position, you'll connector with the Customer Excellence & Field Solutions team. Aiming to enhance customer appointments, you'll use over five years of experience to oversee workforce planning and collaboration across departments. Your focus will be on improving operational efficiency and reducing service costs effectively.
Key Responsibilities:
• Lead planning and scheduling for field service demands
• Monitor and analyze performance metrics regularly
• Identify and manage risks to service levels
• Collaborate to support new service initiatives
• Build high-performance teams with clear objectives
Requirements:
• 5+ years in a leadership role with proven cultural engagement
• Workforce planning and process improvement expertise
• Strong analytical skills with forecasting...
In this key leadership position, you'll connector with the Customer Excellence & Field Solutions team. Aiming to enhance customer appointments, you'll use over five years of experience to oversee workforce planning and collaboration across departments. Your focus will be on improving operational efficiency and reducing service costs effectively.
Key Responsibilities:
• Lead planning and scheduling for field service demands
• Monitor and analyze performance metrics regularly
• Identify and manage risks to service levels
• Collaborate to support new service initiatives
• Build high-performance teams with clear objectives
Requirements:
• 5+ years in a leadership role with proven cultural engagement
• Workforce planning and process improvement expertise
• Strong analytical skills with forecasting...
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