TELECOM TIER 1 SUPPORT

Job Description

Responsibilities include:

• Ability to troubleshoot Layer 1 (physical layer) and layer 2 circuit issues.
• Work with CLECs and ILECs to manage tickets and troubleshoot transport and layer 2 issues.
• Engage and troubleshoot with vendors on hardware and software related issues.
• Manage customer trouble tickets through our ticketing system.
• Troubleshoot with the customers and vendors via phone, email, and chat to resolve service issues.
• Provide detailed and timely ticket updates.
• Experience with network monitoring tools and systems is a plus.
• Experience with SD-WAN technologies (Velo) is a plus.
• Work in a 24×7×365 shift operation environment to provide an exceptional customer experience.
• Router (Cisco, Adtran, Juniper) experience.
• General knowledge of Firewalls, Fortinet and Meraki.

Qualifications

• Position requi...