Telco Support Associates (CSR)

We are seeking enthusiastic individuals with a passion for customer service to join our dynamic team as Customer Service Representatives for our Telco Account. This is a full-time position based in Cagayan de Oro, Misamis Oriental. No prior experience is required as we provide comprehensive training to ensure your success in this role.

What You'll Be Doing

• Providing exceptional customer service and support to our clients via telephone, email, and chat
• Responding to inquiries, resolving issues, and ensuring customer satisfaction
• Maintaining detailed records of customer interactions and following up as needed
• Adhering to company policies and procedures to deliver a consistent and high-quality customer experience
• Continuously improving your skills and knowledge to enhance your ability to assist customers

What We're Looking For

• Strong communication and interpersonal skills with a warm and ...