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Assist with pre-sales technology discussions Support FactSet clients as part of a 3rd tier escalated tech support team Translate client needs to effective engineering action items Educate clients and FactSet personnel on FactSet’s best-practices Correlate issues, then design enhancements to permanently remediate Act as the product developer for implementations, diagnostics, and utilities Assist with the creation of systems and processes to proactively identify and assist clients experiencing issues Develop and maintain detailed technical documentation Occasional travel to client sites English communications skills – in-person, phone, and email Mandarin, Cantonese, or Japanese communication skills – in-person, phone, and email Interaction with clients on a technical and non-technical basis Proactive, and operates independently or with...
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