About the Role
Pre-Sales
Conduct quality product training and technical guidance to customer to resolve technical problems (both software & hardware)
Build quality relationship with customers and managers
Provide in house technical support to sales staff
Leading the design of the program for the customer
Constantly collect and feedback on customers and market's demand toward company's products
Product related testing as per customer application requirement
After-Sales
After-sales technical support (training, maintenance, hands-on repair, remote support)
Feedback product related issues to research and development personnel for improvement
Summarize issues and organize them into technical questions on reporting
Develop and produce quality guidelines materials as per customer requirement
Non-technical requirements:
Good written and spoken communication skills, be able to report to supervisor in oversea
Support focus mind, capable to solve / simplify customer ...
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