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About the Role
Job Description
• Lead hands-on deployments and decommissioning of POS and hospitality technology solutions across 40+ schools within the west coast region (California, Nevada, Arizona)
• Provide technical support for POS systems, including installation, configuration, troubleshooting, and staff training.
• Act as the escalation point for advanced technical issues during deployments (2nd/3rd level), collaborating with support teams and vendors to resolve complex challenges.
• Guide customers through transitions to new POS platforms, including data management, integration, and platform optimization.
• Manage multiple concurrent projects, prioritizing tasks and ensuring timely delivery and customer satisfaction.
• Communicate status updates proactively to regional leadership and stakeholders, flagging potential issues before they impact operations
• Train local technical leads and field staff on process improvements, deployment standards, and support procedures...
• Lead hands-on deployments and decommissioning of POS and hospitality technology solutions across 40+ schools within the west coast region (California, Nevada, Arizona)
• Provide technical support for POS systems, including installation, configuration, troubleshooting, and staff training.
• Act as the escalation point for advanced technical issues during deployments (2nd/3rd level), collaborating with support teams and vendors to resolve complex challenges.
• Guide customers through transitions to new POS platforms, including data management, integration, and platform optimization.
• Manage multiple concurrent projects, prioritizing tasks and ensuring timely delivery and customer satisfaction.
• Communicate status updates proactively to regional leadership and stakeholders, flagging potential issues before they impact operations
• Train local technical leads and field staff on process improvements, deployment standards, and support procedures...
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