Technician Relations Manager (Hybrid: Remote 2 Days)

Role Purpose

The Technician Relations Manager is the first point of contact for GWS field technicians and is responsible for providing clear communication, administrative support and coordination between technicians and internal departments, without requiring technical expertise.

Work setup: Hybrid

Main Responsibilities

• Maintain regular contact with travel technicians via email, phone, meetings and site visits

• Provide accurate and timely information as the primary contact for technicians

• Communicate project assignments and ensure technicians understand requirements

• Hold routine check-ins with technicians and escalate concerns when needed

• Update and maintain the Qualification Matrix with accurate data

• Maintain and update technician CVs with skills, experience, and project history

• Gather feedb...