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Write, publish, and maintain high-quality technical content for online and print formats, including written, video, and graphical materials (e.g., diagrams, flowcharts) Manage documentation production and publishing workflows Collaborate with engineers, product managers, field teams, and repair technicians Identify user needs, use cases, and success metrics to prioritize content Audit existing documentation against current processes and update as needed Capture knowledge, decisions, and processes in a clear, user-friendly format Help Center & Knowledge Base Management Manage and maintain multiple help centers and knowledge bases Ensure content accuracy, structure, discoverability, and usability Apply SEO best practices to improve content visibility and user experience Documentation Creation & MaintenanceC...
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