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About the Role
We are seeking a
Technical Support Specialist
to join a fast-growing maritime software company. You will be responsible for providing high-quality technical assistance to global customers using our SaaS platform, ensuring smooth system operations, and resolving issues efficiently across multiple time zones. Key Responsibilities Provide first and second-line technical support to customers via email, ticketing system, and phone Troubleshoot software, integration, and system-related issues (SaaS/web-based applications) Analyze logs, replicate issues, and escalate complex cases to engineering when required Monitor system performance and proactively identify potential disruptions Maintain accurate documentation of issues, solutions, and knowledge base articles Collaborate with product, engineering, and implementation teams to improve user experience Support onboarding of new clients and assist with configuration/setup issues Ensure adherence to SLAs and maintain high customer ...
Technical Support Specialist
to join a fast-growing maritime software company. You will be responsible for providing high-quality technical assistance to global customers using our SaaS platform, ensuring smooth system operations, and resolving issues efficiently across multiple time zones. Key Responsibilities Provide first and second-line technical support to customers via email, ticketing system, and phone Troubleshoot software, integration, and system-related issues (SaaS/web-based applications) Analyze logs, replicate issues, and escalate complex cases to engineering when required Monitor system performance and proactively identify potential disruptions Maintain accurate documentation of issues, solutions, and knowledge base articles Collaborate with product, engineering, and implementation teams to improve user experience Support onboarding of new clients and assist with configuration/setup issues Ensure adherence to SLAs and maintain high customer ...
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