Technical Support Specialist

Technical Support Specialist to support operational, business, and system-related initiatives within the Puerto Rico Medicaid Program (PRMP) and other healthcare-related projects. This role serves as a key liaison between business users, operational teams, technical resources, project stakeholders, and external vendors to drive successful system implementation, operational efficiency, and continuous improvement initiatives. Key Responsibilities: Gather, analyze, document, and validate business and operational requirements through stakeholder engagement. Serve as a liaison between business, operations, technical teams, and vendors to support solution design and implementation. Analyze business processes and workflows to identify opportunities for improvement and operational efficiency. Provide first-line business and technical support by troubleshooting operational and system-related issues. Support testing activities including test planning, test execution, User Acceptance Testing (...