← Back to opportunities
About the Role
Technical Support Technician II
Location: Remote(EST)
Duration: Long Term Contract
The Technical Support Technician II is responsible for IT technical support incident and problem management. This responsibility spans four time zones supporting branch operating hour of 8:30 – 5:30 EST
MAJOR DUTIES/RESPONSIBILITIES:
1. Provides first and second level incident and problem response to Company end-users for:
- Triage and assessment of end-user incident
- Create and track IT incident ticket.
End-user compute.
- Hardware and software troubleshooting.
- Setup, Image and ship End-user computer hardware.
- Next Tier Escalation point from IT resources for incident and problem tickets.
- Assess Escalations and determine next level Escalation support for problems and incidents that cannot be resolved or are recurring on a...
Ready to Join Through a Referral?
Apply now and get connected directly with the hiring team
Apply for this Position