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About the Role
OpenText is looking for a Technical Support Specialist in Waterloo, Ontario. This full-time entry-level role focuses on providing technical assistance and solutions for Microsoft 365 users.
As a key member of the OpenText team, you'll offer technical support through various communication channels, manage customer cases, and facilitate disaster recovery tests. Your contributions will enhance the user experience and aid in resolving complex issues. This role also provides a pathway to further develop your skills and expertise within the information management field.
Key Responsibilities:
• Manage customer technical issues via phone and email
• Document interactions and resolutions for continuous improvement
• Collaborate with tiered support teams on escalations
• Support clients with disaster recovery and data practices
• Stay current with training and product updates
Requirements:
• Strong verbal and written communication skills in English
• Experience with...
As a key member of the OpenText team, you'll offer technical support through various communication channels, manage customer cases, and facilitate disaster recovery tests. Your contributions will enhance the user experience and aid in resolving complex issues. This role also provides a pathway to further develop your skills and expertise within the information management field.
Key Responsibilities:
• Manage customer technical issues via phone and email
• Document interactions and resolutions for continuous improvement
• Collaborate with tiered support teams on escalations
• Support clients with disaster recovery and data practices
• Stay current with training and product updates
Requirements:
• Strong verbal and written communication skills in English
• Experience with...
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