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About the Role
About The Role
We’re hiring a Technical Support Specialist to support a complex SaaS platform in a high-performance environment. This role goes beyond basic support — you’ll troubleshoot deeply, guide customers through implementation, and act as a product expert.
Key Responsibilities
- Provide technical support via chat and Slack
- Troubleshoot integrations, automations, and configurations
- Support onboarding and product implementation
- Create and maintain help center documentation
- Escalate product issues and share feedback with engineering
- Collaborate with cross-functional teams
What Success Looks Like
- High CSAT and fast response times
- Strong first-contact resolution rate
- Consistent knowledge base contributions
- Successful support of onboarding and setup
- Recognized as a product expert internally
Qualificatio...
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