About the Role
PGWay is a cutting-edge payment gateway provider revolutionizing global transactions for the iGaming industry and beyond. Operating within a massive ecosystem of 120+ brands, PGWay offers 150+ payment methods, multi currency support, and proprietary technology with SSL encryption and PCI DSS Level 1 compliance. Our all-in-one platform simplifies payments through smart routing, real-time monitoring, and tailored strategies, empowering businesses to scale globally while ensuring seamless, secure transactions.
As a part of our continuous growth we are looking for a Technical Support Specialist , who will be serving as the front-line resolver for our clients. You'll focus on initial contact, triage, and rapid resolution of common, documented technical issues to ensure an excellent customer experience.
This role operates on a 24/7 shift schedule to ensure continuous global support.
Responsibilities
- Front-Line Triage: Serve as t...
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