Technical Support Specialist

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

Primary Responsibilities

• Provide first line support to SGS affiliates and external clients.
• Fast paced handling of incidents / requests resolution, escalation and information routing.
• Deciding on incident severity/priority.
• Validation and evaluation of technical and or operational information pertaining to the incident.
• First contact resolution and troubleshooting via phone and remote access tools.
• Managing Incidents throughout their lifecycle.

Reporting Line

IT Service Desk Manager or Supervisor

Specific Responsibilities

• Estab...