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About the Role
About the job Technical Support Specialist
- Assume responsibility for problems and service requests and make sure they are completed successfully within the SLA (Service Level Agreement).
- To aid in this process, hold onto and expand your knowledge and abilities.
- Improve our customer service, internal procedures, and operations by proactively identifying recurring problems or service risks and helping to prevent them.
- Obtain quotes, oversee the purchase and billing of IT licences and equipment to ensure the company gets the best deal possible.
- Oversee the lifecycle of IT assets from acquisition to disposal.
- Exchange knowledge to benefit fellow team members and clients.
- Write educational content for the self-service portal.
- Assisting with IT systems and infrastructure
- Constant communication with staff members at all organisational levels, including those based on ships, in distant offices, and worldwi...
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