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About the Role
Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We're committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements.
What you’ll be doing
- Helping customers with technical questions about the solution and how it integrates into their environment
- Responding to customer support queries
- Deliver high-quality support services to our customers
- Independent and efficient ownership of support queues
- Take full ownership and control of a support case without supervision while continuously improving the level of support to maintain customer satisfaction
- Recommend solutions to improve efficiency and productivity
What we are looking for
- Tech-savvy personality who is ex...
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