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About the Role
Elevate your career at AlphaKOR as a Bilingual Technical Support Specialist. This remote role emphasizes providing top-notch technical assistance and documentation to clients and staff alike.
AlphaKOR seeks an energetic IT professional with excellent English and French communication skills. You'll tackle troubleshooting tasks and perform RMM deployment, ensuring every client interaction is handled with care and professionalism. Emphasis on growth and learning make AlphaKOR a unique environment to thrive in.
Key Responsibilities:
• Resolve technical issues for customers and internal teams
• Communicate clearly to maintain client satisfaction
• Document issues and resolutions concisely
• Manage administration tasks related to technical support
• Execute follow-ups to ensure complete satisfaction
Requirements:
• Bachelor’s degree or College diploma in Computer Systems
• At least one year of field experience preferred
• Bilingual in English and French requi...
AlphaKOR seeks an energetic IT professional with excellent English and French communication skills. You'll tackle troubleshooting tasks and perform RMM deployment, ensuring every client interaction is handled with care and professionalism. Emphasis on growth and learning make AlphaKOR a unique environment to thrive in.
Key Responsibilities:
• Resolve technical issues for customers and internal teams
• Communicate clearly to maintain client satisfaction
• Document issues and resolutions concisely
• Manage administration tasks related to technical support
• Execute follow-ups to ensure complete satisfaction
Requirements:
• Bachelor’s degree or College diploma in Computer Systems
• At least one year of field experience preferred
• Bilingual in English and French requi...
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