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About the Role
Title: Technical Support
Location: Salem, VA
Duration: 2 Months
Job Description:
Location: Salem, VA
Duration: 2 Months
Job Description:
- Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite (online) and MS Teams.
- Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
- Ability to communicate effectively verbally and in writing with individuals and groups.
- Experience working with help request tracking and reporting tools.
- Strong Customer Service skills that include a "customer first attitude. Position is responsible for agency-specific end user support throughout Salem District VDOT.
- Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer conc...
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