Technical Support Representative

Responsibilities

• Provide technical assistance and support to customers experiencing issues with software and hardware.
• Diagnose problems and guide users through step-by-step solutions.
• Document customer interactions and technical issues in a ticketing system.
• Collaborate with the technical team to resolve complex issues.
• Conduct follow-up calls to ensure customer satisfaction with resolved issues.

Qualifications

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong verbal and written communication skills.
• Responsibilities and Duties: Ability to troubleshoot basic technical problems.
• Qualities and Traits: Customer-oriented with a problem-solving mindset.