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Provide technical support to Korean-speaking clients via email, phone, or remote diagnostic tools. Troubleshoot and resolve hardware, software, or system issues involving test platforms, robotics, or automation equipment. Document all support cases, solutions, and escalation steps in the internal ...
About the Role
Job Summary:
We are looking for a Korean-speaking Technical Support Representative (TSR) to deliver front-line support to customers using automated test systems, robotics, or semiconductor-related equipment. The role involves remote diagnostics, issue resolution, and collaboration with global engineering teams to maintain high levels of customer satisfaction.
The ideal candidate is technically proficient, fluent in Korean and English, and experienced in providing support for complex hardware/software systems in an enterprise or manufacturing environment.
Key Responsibilities:
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