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About the Role
ROLE PURPOSE :
Delivery of complex technical and core administrative support to teams, meeting performance targets and embedding a culture of “Putting our residents first” where continuous service improvement is maintained.
Roles And Responsibilities:
* Provide high-quality technical and administrative support to the Bereavement Services team.
* Deliver routine, complex, and emergency administrative tasks within set deadlines.
* Respond to customer queries professionally and escalate issues when required.
* Maintain excellent customer service standards and support the “Putting Residents First” approach.
* Organise meetings, prepare agendas, and take accurate meeting minutes.
* Maintain and update case management systems, databases, and records.
* Support operational staff with the use of internal systems and processes.
* Assist with financial administration, payment queries, and budget-related tasks.<...
Delivery of complex technical and core administrative support to teams, meeting performance targets and embedding a culture of “Putting our residents first” where continuous service improvement is maintained.
Roles And Responsibilities:
* Provide high-quality technical and administrative support to the Bereavement Services team.
* Deliver routine, complex, and emergency administrative tasks within set deadlines.
* Respond to customer queries professionally and escalate issues when required.
* Maintain excellent customer service standards and support the “Putting Residents First” approach.
* Organise meetings, prepare agendas, and take accurate meeting minutes.
* Maintain and update case management systems, databases, and records.
* Support operational staff with the use of internal systems and processes.
* Assist with financial administration, payment queries, and budget-related tasks.<...
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