Technical Support

Job Description:

• Provide Level 1 field support and Remote support for servers (SR650 V3).
• Ensure proper installation, replacement, and handling of approved Lenovo FRUs/CRUs.
• Maintain documentation and ensure proper part return per Lenovo standards.
• Basic hardware diagnostics (visual inspection, POST behavior, indicator LEDs).
• Replacement of approved CRUs/FRUs per Lenovo Field Replacement procedures (c/o Lenovo)
• Basic physical installation and removal of hardware components (c/o Lenovo)
• Follow Lenovo hardware manuals and ESD procedures.
• Ticket updates and service documentation.

Requirements

Qualifications:

• Bachelor's degree in Information Technology. 
• Communication: Strong ability to communicate complex technical information clearly to both technical and non technical stakeholders. 
• Experience with ...