Technical Support Leader

Coins is the most established crypto brand in the Philippines, fully regulated by the Bangko Sentral ng Pilipinas (BSP) and the first ever crypto‑based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses. Through its easy‑to‑use mobile app, >18 million users can buy and sell a variety of cryptocurrencies and access a wide range of financial services.

Key Responsibilities

• Team Management & Development
  • Build, manage and develop the technical support team, formulate OKRs, performance assessment standards and talent training plans.
  • Arrange daily work assignments, supervise progress and handle performance management, conflict resolution and staff motivation.
  • Establish a knowledge‑sharing mechanism and organize technical training and skill exchanges.
• Technical Support System Construction & Optimization
  • Define and improve the support process (problem accep...