Technical Support Lead (Barcelona)

INBRAIN is a forward‑thinking neuroelectronics company focused on developing precision neurology solutions for brain‑related disorders. As Technical Support Lead, you will provide advanced operational support (Level 2) for our IT infrastructure, resolving complex technical issues and leading a small team.

Responsibilities

• Resolve complex technical issues affecting users and systems.
• Provide advanced, hands‑on operational support to ensure IT service stability and continuity.
• Execute infrastructure‑related tasks and corrective actions following defined architectural guidelines.
• Act as the internal technical point of contact to coordinate, escalatrate, and validate operational activities with external IT service providers.
• Support day‑to‑day IT operations by troubleshooting system and service issues across different technical layers.
• Ensure incidents are properly analysed, resolved, and documented to improve future o...