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About the Role
We are seeking a dedicated and customer-focused Technical Support Executive with proficiency in English to provide exceptional technical assistance to our customers. The ideal candidate will be responsible for resolving customer issues, ensuring timely support, and maintaining high levels of customer satisfaction through effective communication and technical troubleshooting.
Key Responsibilities- Provide technical support to customers via phone, email, WhatsApp, and remote support tools.
- Diagnose, troubleshoot, and resolve software, application, and system-related issues.
- Assist customers with product installation, configuration, usage, and basic troubleshooting.
- Coordinate with internal Technical Support, QA, and Development teams for timely issue resolution.
- Escalate complex or unresolved issues to the appropriate technical teams and follow up until closure.
- Maintain accurate records of customer interactions, i...
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