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Be handling complex queries while providing world class support to our Japan customers Primarily Hands-on experience with diverse networking devices like routers, switches, firewalls Working experience in Firewalls and Network Security Products Knowledge on Linux OS is a plus Troubleshoot, research and resolve issues, using...
About the Role
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Job Description:
As a Level 1 Technical Support Engineer, you will be responsible for resolving customer technical issues. Key strengths for this role would be motivated, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges. To be successful in this role, you will:
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