Technical Support Engineer

Overview

Eaton’s Corporate Sector division is currently seeking a Technical Support Engineer.

Responsibilities

• Provide post-sales technical support to customers including troubleshooting, investigating, and resolving technical problems that arise during and after product installation on a large variety of power protection and data center products.
• Accurately document service request activities and troubleshooting steps.
• Effectively communicate product value proposition and product line strategies.
• Assist the team in improving business processes and electronic tools.
• Serve on special teams and work on projects to enhance team performance and customer satisfaction.
• Help the team meet or exceed team metrics, ability to accomplish complex tasks utilizing a variety of resources.
• Leverage information to provide professional customer support.

Qualifications

• Engineering degree ...