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TECHNICAL SUPPORT ENGINEER
FIRST WORLD TRADER PROPRIETARY LIMITED TRADING AS EASYEQUITIES (PURPLE GROUP LTD.) • , , philippines, Philippines
About the Role
Make your next big career move by applying as KMC Solutions’ next TECHNICAL SUPPORT ENGINEER
Benefits
- Work from the comfort of your own home
- Comprehensive healthcare benefit for you and your dependents
- Mental wellbeing programs for you and your dependents
- Competitive time off and vacation policy
- Thriving workplace culture centered on caring, diversity, and inclusion
Key Responsibilities (include but are not limited to)
- Provide support to troubleshoot and resolve technical issues reported by external customers and other team members through phone, chat, and ticket channels
- Identify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions
- Provide ideas and assist with creation of documentation and training material for external and internal Support Center content
- Maintain clear, concise, and posi...
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