Technical Support Engineer

About Us: At LXME, we’re building India’s first full-stack financial platform for women — designed to help them save, invest, and manage money confidently. We’re on a mission to create real impact, and we’re looking for passionate builders to join our tribe. Job Description: The Technical Support Specialist is responsible for providing technical support and troubleshooting issues reported by customers. This includes analyzing error logs, reviewing user journey data through integrations like User Experior and MoEngage, and checking system APIs and cron jobs to identify root causes of issues. The specialist will collaborate closely with the operations, customer servicing and engineering team to communicate findings and ensure timely resolution of technical problems. Additionally, this role involves creating and executing SQL queries to extract and analyze database entries, performing regular updates to data tables to maintain data integrity, and offering DevOps support by monitoring syst...