Technical Support Engineer

*Urgent Hiring - Technical Helpdesk Support Engineer
Location - Near Rahul Raj Mall, Surat
Industry - IT *Industry
Job Time - 2:30pm to 11:00 Pm

Description:
Providing technical help desk support for a variety of software packages,
mainly EPoS, and hardware
Provide answers to clients by identifying problems; researching answers;
guiding client through corrective steps.
Obtaining details from customer's new requirements to pass onto software
development via the Support Manager.
Provide telephone help support to customers during out of hours, weekends
and bank holiday on a rotation basis
Monitor and maintain Customer Support Call Log System as per protocol
provided
Remotely configure hardware
Identify system improvements by evaluating system performance
Improve system by conferring with development team; testing, evaluating, and
installing new software
Document actions by completing forms, reports, logs, and records
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