Technical Support Engineer Lv2 (Bogotá)

Contract Type

• Temporary WAH

Location

• Bogotá - //BOGOTA

Date Published

Job ID

• REF32034L

Job Description

• Support direct Customer Support teams, Business Partners and Customers Globally to address the related product issues and resolve high-level issues acting as a Level 2.
• Maintain quality and on-going internal and external communication throughout your analysis.
• Provide high level of support and minimize R&D; escalations.
• Prioritize daily missions/cases and mange critical issues and situations.
• Contribute to the Knowledge Base, document troubleshooting and problem resolution steps and participate in Educating/Mentoring other Advanced Support engineers.
• Initiate and performing changes on production systems and proactively escalat(e?) any issues that cannot be resolved within the established timeframes.
• Take full ownership ...