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About the Role
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
As our platform and operations continue to scale, the Technical Support team plays an increasingly critical role in ensuring system stability and operational efficiency. As a Technical Support Engineer L1/L2, you will be responsible for monitoring system health, investigating and resolving service requests, and contributing to process and automation improvements. This is a hands-on, operations-focused role ideal for someone at the beginning of their career who is eager to learn, comfortable with routine operational tasks, and motivated to improve systems through automation.
Investigate and resolve service ...
As our platform and operations continue to scale, the Technical Support team plays an increasingly critical role in ensuring system stability and operational efficiency. As a Technical Support Engineer L1/L2, you will be responsible for monitoring system health, investigating and resolving service requests, and contributing to process and automation improvements. This is a hands-on, operations-focused role ideal for someone at the beginning of their career who is eager to learn, comfortable with routine operational tasks, and motivated to improve systems through automation.
Responsibilities:
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