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About the Role
Responsibilities
- Responsible for supporting the WAN/LAN infrastructures for several accounts
- Provide life-cycle management, quality assurance, customer communications and technical troubleshooting support. Assigned to multiple complex accounts encompassing a wide range of technical feature sets.
- Use provided network troubleshooting tools to perform basic probing/diagnosis to fix issues and route tickets to appropriate teams for further resolution
- Coordinates with field support organizations to install/fix network issues
- Basic Telecom, MS-Office, ATT Products, Networks Fundamentals, Network Design Level 1
- Excellent written and verbal skills in English (CEFR B2 and above)
- Works on problems of extremely complex scope where analysis of situations or data requires in-depth evaluation covering all aspects of IP based networking
- Should have know...
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