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About the Role
About the company: Cloud MNC industry
We are seeking Mandarin‑proficient candidates with a minimum of 3 years of experience in Cloud Computing (IaaS/PaaS/SaaS), DevOps, or Enterprise Architecture, and a proven track record supporting Fortune 500 or large‑scale enterprise customers.
About the job
- Complex Incident Management: Act as the final escalation point for Level 1 issues, leading the troubleshooting of high‑priority (P0/P1) incidents involving complex hybrid cloud architectures.
- Product & Engineering Synergy: Provide deep‑dive technical insights to R&D teams, influencing the product roadmap by identifying systemic architectural flaws and proposing optimization solutions.
- Customer Success & Risk Mitigation: Conduct proactive technical audits and architectural reviews for Key Accounts, using diagnostic tools to design high‑availability (HA) and disaster‑recovery (DR) strategies.
- Knowledge Empowerment: Create and mai...
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