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About the Role
Summary
We are looking for a a Technical Support Engineer to provide technical product support to customers, partners and resellers using ESET products.
You will validate incoming requests for known issues and documents previously unknown issues for escalation to higher levels of support.
Job Description
FUNCTIONAL RESPONSIBILITIES AND DUTIES
Provide technical support to customers, partners and resellers for ESET products. Be an expert for at least one ESET product, have a basic knowledge of the rest as decided by the superior. Document, process and analyse incoming customer requests through all communication channels. Gather relevant information based on requests from higher level support and implemented processes. Qualify and escalate undocumented issues to next level support teams according to defined processes and procedures. Perform scheduled callbacks to customers and stakeholders and respond to their requests in accordance with the defined procedures. Perform enha...
We are looking for a a Technical Support Engineer to provide technical product support to customers, partners and resellers using ESET products.
You will validate incoming requests for known issues and documents previously unknown issues for escalation to higher levels of support.
Job Description
FUNCTIONAL RESPONSIBILITIES AND DUTIES
Provide technical support to customers, partners and resellers for ESET products. Be an expert for at least one ESET product, have a basic knowledge of the rest as decided by the superior. Document, process and analyse incoming customer requests through all communication channels. Gather relevant information based on requests from higher level support and implemented processes. Qualify and escalate undocumented issues to next level support teams according to defined processes and procedures. Perform scheduled callbacks to customers and stakeholders and respond to their requests in accordance with the defined procedures. Perform enha...
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