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Actively participates in support of incoming calls
Continuously demonstrates a truly empathetic concern for customer issues
Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers.
Quickly identifies escalations and creates expectation alignment with customers
Documents issue details, troubleshooting steps, and resolutions with pinpoint level d...
About the Role
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Designation:Tech Support Engineer-L1
Education: B.E/B.Tech/BCA/MCA/BSC/MSC/B.com
Experience: 2-5 Yrs
Location: Bangalore
Role & Responsibilities:
This role is a customer-facing position that supports the companys mission by delivering the highest level of customer service and support by maintaining high availability to engage with customers primarily through Voice - Tech Support process.
Your Key Responsibilities:
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