Technical Support Engineer (Enterprise)

Wise is a global technology company building solutions to move and manage worldwide money.

Technical Support Engineer – Integration Success Team (APAC), responsible for supporting partners’ Wise Platform API integrations.

• Provide rapid and effective support for partner issues via email, phone, or video conferencing.
• Troubleshoot and resolve complex API behavior problems and incidents.
• Act as first responder for major incidents and coordinate across global internal teams.
• Collaborate with engineering and commercial teams to provide product feedback.
• Develop deep expertise in Wise API, SWIFT products, and partner integrations.
• Maintain 24/5 coverage balance with on‑call and out‑of‑hours availability.

• Experience in a technical support engineering role for an API product in an enterprise environment.
• Strong...