Technical Support Engineer

Responsibilities

• Provide post-sales break-fix, consulting, and technical troubleshooting to resolve customer issues.
• Deliver exceptional customer service regarding infrastructure design, deployment, testing, and optimization.
• Collaborate with Product and Engineering teams to drive issue resolution and product improvements.
• Replicate and reproduce customer issues in a lab environment prior to internal escalation.
• Develop and maintain core competency across the entire Nozomi Networks product line.
• Create and update knowledge base content to support solution positioning and customer success.
• Provide white-glove technical support for critical accounts and complex infrastructure environments.

Requirements

• Proven experience in a customer-facing technical support or systems engineering role.
• Strong knowledge of network security, security protocols, and information security principles...