Technical Support Engineer (Business to Business)

Description

Position at VIPRE Security Group The OpportunityJoin an energetic team in one of the hottest growing sectors in software—cybersecurity. Our team helps fight the cybercriminals and protect our customers by delivering innovative solutions that help keep families and businesses and their data, digital identity, employees, websites, email, and applications private and safe.
Key Responsibilities

Provide technical support via phones, tickets, and live chat

Engage customers via multiple interfaces

Practice empathy and positive words choices when communicating with customers

Resolve first level issues by:Determining the nature of the issue by identifying what the customer is trying to accomplishGathering information from the customer including steps that customer tookAttempting to reproduce reported issuesAnalyzing the symptoms and where possible identifying the underlying problemOffering relevant troubleshooting ste...