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Excellent verbal and written communication skills in English are a must Required to work evening shift ( 2PM-10PM, 3PM-11PM, 4PM-Midnight) Monday to Friday Willingness to work in a hybrid mode with a minimum 2 days in the office per week Experience in technical customer facing environment IP networking skills B...
About the Role
Job Description
Provides tailored technical customer operations support. Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance. Executes customer operations policies and procedures. Builds and maintains positive, effective, and mutually beneficial-working alliances with customers. Initiates problem solving action and follows through to resolution. Performs root-case analysis of problems to formulate and recommend improved alternative operations. Leads process improvement initiatives.
Basic Requirements
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