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About the Role
Job Summary
Our customers rely on us to provide them with software and services that create exceptional in-store experiences. The software allows retailers and suppliers in more than 90 countries to craft data‑driven assortments and product layouts that increase store performance. As a technical support specialist you will provide proactive, empathetic support and contribute to our knowledge base and customer success.
Responsibilities
- Analyze knowledge‑base user engagement data and contribute helpful content to improve the customer experience.
- Receive, analyze and manage customer support cases and provide meaningful solutions (new or existing knowledge‑base articles, remote support, scheduled training, troubleshooting and advice).
- Provide customers with space‑planning advice that goes beyond technical support to help them achieve their goals.
- Analyze support cases to identify new features for development or software errors ...
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