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Provide first level analysis of an incident and/or a solution to it in order to restore service
Perform remote troubleshooting, installation and repairs using remote support tool
Provide access to clients (Permission etc) password resets, unlocking accounts through Active Directory.
Communicate degraded and interrupted services (to client) along with providing alternatives for continued operation.
Administer and maintain end user accounts, permission, and access rights.
Ensure network connectivity of all workstations
Monitor performance of manageable key infrastructure components such as file and print servers, printers, routers, switches & hubs.
Move, add and/or update end use...
About the Role
Technical Support Analyst
The Technical Support Analyst is responsible for providing technical support via phone, email or portal for our client’s end users and systems.
Responsibilities
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