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About the Role
Job Responsibility
The scope of this role includes, but is not limited to, providing 1st and 2nd level support for the Auto‑IT business and its customers, for providing installation and support of the Auto‑IT web product suite, end users, incidents, problem and change management process and procedures.
Key Duties and Responsibilities
- Provide 1st and 2nd level support to the business and its customers
- Create new user and email accounts, password changes, MFA resets
- Monitor backup alerts and resolve any issues that arise with a view to incident reduction
- Monitor and resolve any endpoint protection (antivirus) issues
- Monitor firewall warnings/alerts and resolve
- Install, deploy and configure Auto‑IT web applications and Web services endpoints using IIS
- Liaise with our customers or their third‑party IT with the required firewall configurations
- Implement solutions, in conjunction with 3rd level...
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