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Technical Support Advocate - Astound

📍 Location
Kingston upon Thames
⏰ Job Type
Full-time
📅 Posted
June 14, 2026

About the Role

Job Description

HGS is looking for a driven IT professional to joinus as a  Technical Support Advocate , to handle inbound and outboundtechnical customer calls for voice, internet, and data installation andconnections.

At HGS, we have a work environment thatensures every employee realises their true potential and achieves success intheir career. If you are a versatile professional with an entrepreneurialspirit, we want you on our team!

As a  Technical Support Advocate , youwill:

  • Cater to the needs of clients and customers in a 24/7 work environment
  • Provide voice technical help desk services to new and existing customers for a wide range of technical requests, queries and/or complaints
  • Work in a dynamic environment to analyse, troubleshoot and resolve technical issues for customers of voice, internet or data installation and connections
  • Research, locate and provide information to answer i...
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