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About the Role
Description
Key Responsibilities
+ Provide direct onsite IT support for end users across the Salem District
+ Troubleshoot and resolve hardware, software, desktop, laptop, and wireless device issues
+ Support Microsoft environments including Windows, Microsoft Office Suite, Office 365, SharePoint, and Microsoft Teams
+ Manage service requests using help desk ticketing and tracking systems
+ Perform problem identification, escalation, and resolution tracking while ensuring timely communication with users
+ Support field staff in adopting and utilizing new technologies to improve operational efficiency
+ Provide basic training and guidance to end users on systems and applications (preferred)
+ Create and maintain technical documentation and support materials (nice to have)
+ Collaborate with internal teams to ensure effective technology deployment and support
Requirements
Required Qua...
Key Responsibilities
+ Provide direct onsite IT support for end users across the Salem District
+ Troubleshoot and resolve hardware, software, desktop, laptop, and wireless device issues
+ Support Microsoft environments including Windows, Microsoft Office Suite, Office 365, SharePoint, and Microsoft Teams
+ Manage service requests using help desk ticketing and tracking systems
+ Perform problem identification, escalation, and resolution tracking while ensuring timely communication with users
+ Support field staff in adopting and utilizing new technologies to improve operational efficiency
+ Provide basic training and guidance to end users on systems and applications (preferred)
+ Create and maintain technical documentation and support materials (nice to have)
+ Collaborate with internal teams to ensure effective technology deployment and support
Requirements
Required Qua...
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