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Technical Services Engineer

TOMRA • Tullamarine, Australia

📍 Location
Tullamarine
⏰ Job Type
Full-time
📅 Posted
June 03, 2026

About the Role

Job Description

As a Technical Services Engineer (TSE), you’ll be at the centre of our APAC support ecosystem, diagnosing complex issues, driving escalations, and delivering best-in-class technical support to customers and Field Service Engineers to maximise machine performance and customer experience.

You’ll be accountable for key KPIs and SLAs within a high-performing Customer Support team, with a strong focus on safety, quality, and continuous improvement, while collaborating with customers, field teams, Product Experts, and R&D to resolve issues and strengthen service capability across the region.

This role suits someone who thinks fast, acts decisively, and takes full ownership from problem to resolution.

Your Role: 

  • Own and manage technical service cases end to end, ensuring timely, effective resolution
  • Respond to service tickets within agreed SLAs and prioritise customer impact
  • Troubleshoot and resolve...

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