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Provide timely phone, email and remote access support for existing customers Maintain duplicate system environments of existing clients for testing and troubleshooting purposes Record/document all client issues through to resolution using Wenco’s issue tracking system Plan and practice for system implementation and upgrade projects Review and contribute to product documentation Perform Triage Desk ‘1st line support function’ 1 week per month working from home on remote support duties. Perform successful implementat...
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Technical Services Analyst (1-Year Fixed-Term Contract)
Wenco International Mining Systems • Australia, Australia
About the Role
Wenco International Mining Systems (
Reporting to the Client Services Manager the Technical Services Analyst’s main responsibility is to provide remote and on-site Tier 1 support to clients. They will also be responsible for providing one-on-one and classroom training to clients.
Key Deliverables and Responsibilities
In Office:
On Site:
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