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About the Role
Job Description
- In Charge of overseeing the whole process of service cum maintenance workflow
- Responsible for the front line contact with client representatives on all service and maintenance related issues
- In charge of leading a team of service team members
- Responsible for preparing service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
- Taking charge of determine new, creative ways to employ teams on service deliveries and distribute responsibilities
- In Charge of managing day-to-day client interactions and expectations for optimal results
- Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
- Possess a knowledge base of each client's business, organization and objectives
- Be responsible for operationally managing multiple aspects of the team.
- Ensure smooth p...
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