Technical Service Representative (Mississauga)

Overview

Jacuzzi Group is a leading manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. With their headquarters in California and operations all over the world, Jacuzzi Group has been providing innovative wellness solutions for over 65 years.

Responsibilities

• Provide expertise to our dealers and customers to resolve technical, functional, and operational issues for spa and swim spa product.
• Answer and respond professionally to technical dealer calls and emails with a customer first aptitude.
• Provide verbal instruction and French translation as needed for repairing spas and installing accessories.
• Perform service calls to the customer site as required.
• Troubleshoot warranty related issues, providing customers with an explanation of warranty terms for various products.
• Write technical memos and product bulletins to keep dealers current on product updates.
• Work with the Q...